On June 19 we met at the YWCA and discussed Working with Difficult People – which is a misnomer. In fact, we talked about working with clients, or persons served who are in crisis.
With conversation facilitation by Hilary Andersen, a Family Outreach Coordinator for the YW, we covered concerns and issues with working with people in crisis. Hilary was able to provide a unique perspective by contributing her training with Ruby Payne’s Bridges Out of Poverty, which some members of the group had heard of before.
Bridges Out of Poverty takes the concepts of hidden rules of economic class and uses them to educate social workers, employers and community organizations about hte unique and sometimes hidden obstacles that individuals from poverty face.
If you are interested in the Bridges Out of Poverty training the Indiana Nonprofit Resource Network offers it regularly. See their training calendar here (enter the term “poverty” to narrow the schedule).
The conversation ran the gamut. We talked about how stretched we feel to meet the needs of our persons served when they are in difficult situations. We were able to offer a variety of perspectives, based on different experiences, agreeing that when in crisis, people are focused on meeting their basic needs. We also talked about Maslow’s Hierarchy, especially in relation physiological needs and how that theory is reflected in social work.
It was another stimulating conversation that reminded us the value of making time for monthly networking.